Responsibilities Summary
- Oversee all daily operations at the store
- Maintain company culture and values
- Collaborate with departments to implement business strategies
- Monitor sales, labor, margins, COGs, and customer satisfaction
- Serve as the primary escalation point for customer and crew issues
- Lead onboarding, scheduling, and coaching
- Ensure Health & Safety, cleanliness, and compliance
- Oversee training plans and reinforce operational systems
- Manage payroll, timekeeping, and shift coverage
- Conduct regular performance check-ins and progressive discipline
- Oversee cash handling, deposits, and change
Abilities & Skills
- Teamwork – willingness and ability to work with diverse individuals to achieve a common goal and to step in when needed
- Positivity – Maintain positive outlook despite difficult circumstances
- Flexibility & Adaptability - willingness and ability to readily respond and adapt to changing circumstances
- Detail-oriented – pay attention to the inner-workings of a small grocery & deli environment
- Organized – maintain tasks and objects in a logical arrangement so they are easily located
- Problem-Solving Skills – discover, analyze and fix issues that need attention
Physical Requirements
- Work in a moderately noisy environment with multiple conversations and tasks being carried out at the same time
- Ability to stand for long periods of time, climb, kneel, stoop, crouch, reach, lift, carry
- Ability to lift 30 – 50 lbs. often, adjusting, pushing, pulling or moving objects in all directions (includes maneuvering carts and wagons)
- Repeating motions that may include entire body
- Ability to withstand drastic temperature changes (cooler, walk-in freezer, hot/cold from walking outdoors, heat from kitchen, etc.)
Duties and Responsibilities
- Uphold Hungry Moose values and culture of company
- Collaborate with Operations Manager, HR and other Departments to meet company goals
- Collaborate with HR in hiring new Moose Crew members
- Ensure a positive work environment for employees within the store
- Ensure adherence to Health Department regulations and company/department policies
- Ensure quality control (food handling/serving alcohol & safety, systems, training, etc.)
- Oversee store cleanliness, organization and efficiency in systems
- Oversee product procurement and merchandising across the department with Operations and Inventory Managers
- Collaborate with Operations Manager, HR and other Department Assistants to implement strategies, problem-solve issues as they arise and meet company goals
- Solve customer complaints and issues as they arise, reporting to Operations Manager when necessary
- Reinforce systems and communication between co-workers and departments
- Developing and optimizing training plans and manuals
- Maintain Alcohol Serving Safety certification and ServSafe
Scheduling
- Manage and post monthly schedule (absence requests and shift-exchange management)
- Monitor time clocks and process for payroll. Correct as needed.
- Manage absence requests and shift-exchanges
- Take calls from employees when sick or late, communicating these issues to Departments and ensuring shift coverage
Manage COGs
- Set sales goals and work with employees to ensure goals are met
- Collaborate with Director of Operations and Inventory & Ordering Specialist on project forecasts and actual sales
- Oversee sales, margins and profit/growth
- Oversee pricing, cost, waste
Labor
- Implement strategies to increase productivity and foster growth (coordinating with Director of Operations
- Develop the crew and ensure all are working toward the same goal and staying in alignment with the Moose vision.
Lead Trainers
- Tasked with overseeing training, guiding and being a resource for new employees
- Set goals for skill development
Coaching
- Handle personnel issues including progressive discipline and coaching, coordinating with HR when necessary
- Complete monthly check-ins and seasonal reviews: identify strengths and opportunities for improvement, set goals for skill development and coaching plans
- Document verbal warnings & report summary of staff performance
Accounting
- Handle deposits and change orders. Ensure procedures are followed and cash counts are accurate
Other Duties As Assigned.
