Grocery Manager


The Hungry Moose strives to create a positive experience for all of our customers and vendors as well as a positive & fun working environment for our staff. Requirements and expectations for all employees, and a description of your specific role within the organization are outlined below. This may serve as a useful communication tool and to provide a framework for accountability. This will also be a rubric for future performance evaluations.


  • Ensure customer experience is top priority: engage in prompt, authentic, friendly and courteous interactions with customers
  • All grocery employees will have rotating cashier responsibilities and must complete and maintain Alcohol Serving Safety certification
  • Consistently adhere to store policies, security measures, and Health Department regulations
  • Reinforce systems and communication between co-workers and departments
  • Engage in professional communication using verbal, written and body language
  • Work with accuracy, with minimal supervision and make appropriate decisions
  • Complete projects satisfactorily and efficiently
  • Ensure timely and regular attendance
  • Assist with cleaning, dishes, trash removal, composting, recycling, and other duties as assigned
  • Attend and participate in department and storewide meetings & trainings


  • Teamwork – willingness and ability to work with diverse individuals to achieve a common goal and to step in when needed
  • Positivity – Maintain positive outlook despite difficult circumstances
  • Flexibility & Adaptability - willingness and ability to readily respond and adapt to changing circumstances
  • Detail-oriented – pay attention to the inner-workings of a small grocery & deli environment
  • Organized – maintain tasks and objects in a logical arrangement so they are easily located
  • Problem-Solving Skills – discover, analyze and fix issues that need attention


  • Work in a moderately noisy environment with multiple conversations and tasks being carried out at the same time
  • Ability to stand for long periods of time, climb, kneel, stoop, crouch, reach, lift, carry
  • Ability to lift 30 – 50 lbs. often, adjusting, pushing, pulling or moving objects in all directions (includes maneuvering carts and wagons)
  • Repeating motions that may include entire body
  • Ability to withstand drastic temperature changes (cooler, walk-in freezer, hot/cold from walking outdoors, heat from kitchen, etc.)


The Department Manager oversees the daily operations of their department, handling security, customer service, employee, and other operational concerns.


  • Oversee training of new staff members, developing and optimizing training plans and manuals
  • Manage and post monthly schedule (absence requests and shift-exchange management)
  • Collaborate with General Manager and Inventory & Ordering Specialist on project forecasts and actual sales
  • Implement strategies to increase productivity and foster growth, coordinating with General Manager
  • Oversee pricing/ cost/ waste
  • Ensure quality control
  • Oversee store cleanliness, organization and efficiency in systems
  • Oversee product procurement and merchandising across the department
  • Collaborate with General Manager, HR and other Department Managers to implement strategies, problem-solve issues as they arise and meet company goals


  • Uphold Hungry Moose values and culture of company
  • Collaborate with HR in hiring new Moose Crew members
  • Ensure a positive work environment for employees within the store
  • Ensure adherence to Health Department regulations and company/department policies
  • Managing labor costs and working with Shift Leads to do the same
  • Ensure employees are offering exceptional customer service, coaching as necessary
  • Solve customer complaints and issues as they arise, reporting to General Manager when necessary
  • Handle personnel issues including progressive discipline and coaching, coordinating with HR when necessary
  • Manage and post monthly schedules and adjust time clock as needed
  • Manage absence requests and shift-exchanges
  • Motivate employees, providing encouragement and feedback
  • Complete monthly check-in’s and seasonal reviews: identify strengths and opportunities for improvement, set goals for skill development and coaching plans


  • $25-27.50/hour + share in tip pool
  • Seasonal Bonuses
  • Annual Manager bonus
  • PTO
  • Sick Leave
  • Health Insurance
  • 401k with company match up to 4%
  • Employee housing at subsidized rates
  • Use of company computer
  • Store discount: 35% grocery, 20% beer and wine
  • Shift Meal

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