Grocery Manager

ROLE DESCRIPTION & EXPECTATIONS

The Hungry Moose strives to create a positive experience for all of our customers and vendors as well as a positive & fun working environment for our staff. Requirements and expectations for all employees, and a description of your specific role within the organization are outlined below. This may serve as a useful communication tool and to provide a framework for accountability. This will also be a rubric for future performance evaluations.

PERFORMANCE REQUIREMENTS & EXPECTATIONS

Ensure customer experience is top priority: engage in prompt, authentic, friendly and courteous interactions with customers
All grocery employees will have rotating cashier responsibilities and must complete and maintain Alcohol Serving Safety certification
Consistently adhere to store policies, security measures, and Health Department regulations
Reinforce systems and communication between co-workers and departments
Engage in professional communication using verbal, written and body language

Work with accuracy, with minimal supervision and make appropriate decisions
Complete projects satisfactorily and efficiently
Ensure timely and regular attendance
Assist with cleaning, dishes, trash removal, composting, recycling, and other duties as assigned
Attend and participate in department and storewide meetings & trainings

ABILITIES & SKILLS

Teamwork – willingness and ability to work with diverse individuals to achieve a common goal and to step in when needed
Positivity – Maintain positive outlook despite difficult circumstances
Flexibility & Adaptability - willingness and ability to readily respond and adapt to changing circumstances
Detail-oriented – pay attention to the inner-workings of a small grocery & deli environment
Organized – maintain tasks and objects in a logical arrangement so they are easily located
Problem-Solving Skills – discover, analyze and fix issues that need attention

PHYSICAL REQUIREMENTS

Work in a moderately noisy environment with multiple conversations and tasks being carried out at the same time
Ability to stand for long periods of time, climb, kneel, stoop, crouch, reach, lift, carry
Ability to lift 30 – 50 lbs. often, adjusting, pushing, pulling or moving objects in all directions (includes maneuvering carts and wagons)
Repeating motions that may include entire body
Ability to withstand drastic temperature changes (cooler, walk-in freezer, hot/cold from walking outdoors, heat from kitchen, etc.)

DEPARTMENT MANAGER

The Department Manager oversees the daily operations of their department, handling security, customer service, employee, and other operational concerns.

OPERATIONS:

Oversee training of new staff members, developing and optimizing training plans and manuals
Manage and post monthly schedule (absence requests and shift-exchange management)
Collaborate with General Manager and Inventory & Ordering Specialist on project forecasts and actual sales
Implement strategies to increase productivity and foster growth, coordinating with General Manager
Oversee pricing/ cost/ waste
Ensure quality control
Oversee store cleanliness, organization and efficiency in systems
Oversee product procurement and merchandising across the department
Collaborate with General Manager, HR and other Department Managers to implement strategies, problem-solve issues as they arise and meet company goals

EMPLOYEE & CUSTOMER RELATIONS

Uphold Hungry Moose values and culture of company

Collaborate with HR in hiring new Moose Crew members
Ensure a positive work environment for employees within the store
Ensure adherence to Health Department regulations and company/department policies

Managing labor costs and working with Shift Leads to do the same
Ensure employees are offering exceptional customer service, coaching as necessary
Solve customer complaints and issues as they arise, reporting to General Manager when necessary
Handle personnel issues including progressive discipline and coaching, coordinating with HR when necessary
Manage and post monthly schedules and adjust time clock as needed
Manage absence requests and shift-exchanges
Motivate employees, providing encouragement and feedback
Complete monthly check-in’s and seasonal reviews: identify strengths and opportunities for improvement, set goals for skill development and coaching plans

COMPENSATION & BENEFITS: